Manager of Veterinary Clinical Services

Angell Animal Medical Center is looking for a Certified Veterinary Technician with proven leadership skills to lead our fast paced Angell Clinical Service team.

Angell, founded in 1915, is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America. Angell serves the greater Boston and scenic New England area as a primary care facility, a 24-hour emergency hospital, and as a tertiary referral center. Our Clinic Services Department is the hub of this busy hospital where, we will see approximately 90,000 animals this year.

The Angell Clinic Service Manager is responsible for the leadership and direct management of the Clinic Service Team which includes veterinary technicians and assistants and the day to day operations of our collaborative care clinic team   The Clinic Manager works collaboratively with the Hospital Director, Chief Medical Officer, staff veterinarians, and support staff to ensure that Angell clientele receive compassionate and outstanding clinical and customer service care.

Our Clinic Service Manager is also an integral part of the Angell management team and works with other department managers on a daily basis. In this role, the manager is responsible for coordinating and overseeing all functions and services provided by clinic, including supervision, operations, staff development & training, development & implementation of policies & procedures, quality assurance, along with fiscal responsibilities.

The manager communicates and interacts regularly with department personnel in order to maintain a high level of understanding and involvement in daily operations, and looks for way to continually improve processes. The focus for this position is on operations and personnel management versus participation in clinical work. However, the manager should be capable of, and ready to assist, in clinical work when necessary.

Position Responsibilities Include:

• Communicates and supports the vision of the department, ensuring that the department is evolving with the changing needs of our clients (both internal and external) while still meeting present goals.
• Proactively looks for ways to improve processes and efficiencies.
• Maintains high visibility and is able to redirect workflow as needed to support the efficient operations of the department.
• Directly supervises and assigns work for the Clinic supervisory staff. In addition, this position is responsible for overseeing/posting the doctors’ daily exam room assignments/schedule.
• Works closely with all hospital services and local Vet technician schools to coordinate vet technician students for externships and internships. Answer questions regarding externships, help students with career choices
• Participates in the recruitment, selection, hiring, orientation and training process of clinic department personnel.
• Demonstrates a high degree of commitment to quality service and upholds the organizational values of Compassion, Service, Collaboration, Positivity, Integrity and Excellence.

We are looking for applicants with excellent organizational skills and technical and theoretical knowledge of veterinary medicine. Applicants should have the proven ability of problem solving skills and ability to work collaboratively toward solutions.

If you have strong leadership and communication skills and would like to move into a management position in our mission-driven, renowned non-profit animal hospital, apply today.