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Posted: 10-Oct-23
Location: Broken Arrow, Oklahoma
Type: Full Time
Salary: $55-67,000/ year negotiable
Categories:
Occupation:
Species:
Salary Details:
Preferred Education:
Internal Number: 001
Are you interested in learning, growing, creating joy in your life and work, and teaching others to do the same? Come lead our team at Premier Animal Wellness and Surgery!
PAWS is a privately-owned, quality two-doctor small-animal hospital in Broken Arrow Oklahoma, a prosperous suburb of Tulsa. Our size and business model allows amazing flexibility for work-life balance and creating schedules that fit our team. We believe those doing the work have the best insight, so we are transparent with our financials and solicit regular team feedback in creating and refining our protocols. We care deeply for our patients, clients, and, most importantly, for each other, striving to make each day together more fulfilling in our often-challenging profession.
Our Purpose: To Be a Blessing to the Lives We Touch.
The PAWS Practice Manager transmits the Purpose, Mission, Vision, and Goals of Premier Animal Wellness and Surgery to the doctors and team, utilizing healthy communication, excellent organization, time management, and growth-oriented leadership skills to create an amazing workplace. We want to be the ‘Unicorn’ clinic that attracts and supports extraordinary team members and provides an environment in which to thrive, both personally and professionally.
As manager, you will oversee and coordinate daily operations; consult with CFO regarding staff and inventory budgets; hire staff and oversee their training, evaluation, advancement, scheduling, conflict resolution, and separation; direct and support doctors and staff regarding client communications and complaints; coordinate clinic, doctor, and team schedules; oversee cleaning and maintenance of the premises, electronics, and medical equipment; coordinate with doctors and staff to generate proven processes for patient care and client communication; consistently monitor benchmarks for compliance with our ‘gold standard’ medicine.
The Practice Manager gives accurate, pertinent, timely, professional feedback to the Practice Owner/CFO regarding staff and practice needs while ensuring smooth implementation of required changes. The Practice Manager audits inventory counts, client accounts, controlled drugs, and timesheets and is proactive in protecting the business from OSHA, workers’ compensation, EPLI and other regulatory infractions.
Skills Needed:
- Leadership—effective listening plus the ability to foster trust, guide with skill, and follow through with integrity and compassion.
- Able to communicate and enthusiastically implement our purpose, vision, values, and mission in concert with the team. (Resource, VPG Pathway Planner).
- Identify and coach leadership team, support team, and staff. Ability to identify and create written roles and responsibilities and plan for training each role, and create an organizational chart (Resource-VGP Pathway Planner, TRACTION by Gino Wickman)
- Demonstrate, teach, and model healthy communication skills, including the ability to focus on behavior rather than personalities, the ability to maintain others’ self-confidence and self-esteem, active listening, delivering constructive feedback, and appropriate use of body language.
- Demonstrate skills and lead processes to effectively manage change.
- Create an entire team adept at conflict management.
- Routinely identify opportunities to delegate work and increase team members’ skills, confidence, and autonomy—including a clear succession plan.
- Ability to create systems and metrics to measure each team member’s performance and provide constructive feedback.
- Integrity is key. This means demonstrating, modeling, and teaching personal responsibility, seeing mistakes as opportunities for learning with grace and kindness.
- Exhibit a high level of emotional intelligence, including self-awareness, self-management, social awareness, and relationship management.
Our practice manager position is highly focused on daily operations, allowing the owner/CFO to manage financial reporting, payables, long-term planning, and accounting. If you’re a whiz at connecting with people but don't love working with numbers, we may be a great fit! Reach out. We would love to meet you and talk.
Requirements:
- Prior experience managing a veterinary practice or managing a significant section of a larger hospital, including HR and staffing duties, coordinating doctor/staff communication and schedules, operations flow, managing inventory budgets, giving crucial feedback to doctors and team members while fostering a healthy work environment.
Not Required but Beneficial:
- Degree in business management.
- Advanced training in employee relations.
- Experience with Avimark PIMS.
- CVPM or RVT.
